In order to protect our community, every user at Redeeem is required to verify their identity through a "Know Your Customer" (KYC) process after they reach a certain trading volume. These limits vary by country, but apply strictly to everyone as part of our Anti Money Laundering (AML) policy. Your name must also not appear on any FBI or OFAC blocked persons list.

We partner with Civic Mobile App to enable you to scan and verify your identity documents nearly instantly. This will be the fastest and safest way to satisfy your KYC requirement. If you are unable to get Civic to approve your documents, please contact us and we can provide assistance.

If Civic does not automatically approve your application, you may have to wait for a manual review. Once approved, you will need to re-scan the app on this page to receive KYC approval on Redeeem.

If you have any questions, start a live chat with one of our admin. Once you are KYC approved, you can start buying and selling gift cards with higher limits. To learn more about Civic, click here and get KYC approved today!