One of our primary services at Redeeem is providing fair and thoughtful dispute resolution. After some discussion with our sellers, we felt it was a perfectly fair request that sellers be refunded any and all taken fees incurred from won disputes, so we were happy to comply.
Going forward, all sellers who win trade disputes with buyers will be refunded 100% of their taken fees for that order (typically 3% of the retail gift card amount). The refund will be made available immediately after the dispute ruling.
All taken fees for the past 90 days will also be refunded if the seller disputed and won. Check the Earnings page under “Refunds” to see if you have any refunded fees, which you can withdraw instantly.